Frito Lay
Frito Lay Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Frito Lay has a 2.6 star rating from 201 reviews and 38% would likely recommend. Consumer sentiment is mostly neutral with frequent reports about product quality, availability, and service.
Key Takeaways for Future Customers
- Check recent Frito Lay reviews for product freshness and flavor before buying.
- Expect mixed availability; stores and delivery schedules may vary.
- Contact customer service for refunds or replacements if product is damaged or stale.
Negative Feedback / Risk Areas
- Frequent Frito Lay customer complaints about broken or unseasoned chips, stale or contaminated bags, and missing items.
- Persistent service and delivery issues and slow or no responses from customer service.
- Concerns over portion size and perceived price versus quantity.
Positive Feedback
Many reviewers praise chip flavor and product variety and value the range of flavors available.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Frito Lay has a 2.6 star rating from 201 reviews and 38% would likely recommend. Consumer sentiment is mostly neutral with frequent reports about product quality, availability, and service.
Key Takeaways for Future Customers
- Check recent Frito Lay reviews for product freshness and flavor before buying.
- Expect mixed availability; stores and delivery schedules may vary.
- Contact customer service for refunds or replacements if product is damaged or stale.
Negative Feedback / Risk Areas
- Frequent Frito Lay customer complaints about broken or unseasoned chips, stale or contaminated bags, and missing items.
- Persistent service and delivery issues and slow or no responses from customer service.
- Concerns over portion size and perceived price versus quantity.
Positive Feedback
Many reviewers praise chip flavor and product variety and value the range of flavors available.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Poughkeepsie, New York
Super Bowl LX Commercial
- - Doritos didn't announce a Crash the Super Bowl contest this season.
- - Super Bowl LX is under two weeks away and a flavor-swap ad was hoped.
Hi, I'm writing this message to clarify that I'm upset at the moment. The reason is that Doritos didn't announce another Crash the Super Bowl contest this NFL season when they were supposed to last fall, and Super Bowl LX is less than two weeks away.
Not to mention, Doritos just brought back the Crash the Super Bowl contest last NFL season! I was also expecting a Super Bowl commercial featuring Frito-Lay's flavor swap lineup.
I don't want Doritos to miss out on a commercial this Super Bowl because they've never missed a commercial since 2000 or 2001. Please think of something by Super Bowl Sunday, thanks.
User's recommendation: Doritos should make a Super Bowl commercial every year
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSHRINKAGE
- - Party bag same size as regular bags; Fritos scoops smaller and curled.
- - Paid $8 for a 15-ounce bag; notes inconsistency among bags.
I want this company to own up to the fact that their so called party bag is the same size as the regular bags AND theyre making the Frito scoops smaller. I buy these every week because theyre amazing with chicken salad!
I am going to start boycotting your products because its absolutely bull that I am paying $8 for a bag of FRITOS That day 15 ounces on them! Do you think your customers are dumb? Did you think we wouldnt notice the scoops are smaller and most are curled? No consistency in the bags at all.
I buy 3-5 bags a paycheck! This will be ending!
Youre disgusting! Stop you GREEDY ***
- I like them
- Company greed
Preferred solution: I would like all the money back I’ve been spending on them! STOP being greedy and STOP shrinking the packages and the FRITOS SCOOPS!
User's recommendation: Don’t bother it’s a bag of air
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clarksville, Tennessee
Assistance requested
We ask for help, for 90 elementary students at the military school that ask if I could give them a bag of Cheetos, their favorite treat for Christmas. As a teacher, I just need help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuality
- - All 12 bags of Cool Ranch Doritos were unseasoned.
- - Purchased from Sam's Club on May 28, 2025; box was sealed.
Dear Doritos Customer Service,
I am writing to report an issue with a recent purchase of a Frito-Lay variety pack that I bought from Sam's Club on May 28, 2025.
All 12 bags of Cool Ranch Doritos in the box were completely unseasoned. They appeared to be plain tortilla chips with no Cool Ranch flavoring or seasoning at all. This was quite disappointing, as we were looking forward to the distinct taste Cool Ranch Doritos are known for.
The box was properly sealed and not damaged, so it seems the issue may have occurred during production or packaging. I have retained the packaging and can provide photos or additional details if needed.
I would appreciate it if you could look into this matter and advise on how it can be resolved. A replacement or compensation would be greatly appreciated.
Thank you for your attention to this matter. I look forward to your response.
Preferred solution: Deliver product or service ordered
Disappointed in the potato chips
- - 85% of chips in family/party bags are 1-1.5 inches and mostly broken.
- - Large chips are thin and break into 3-4 pieces, hindering dip scooping.
85% of chips in family and party size bags are in 1-1 1/2 pieces. All broken.
The few large chips that were in bag were so thin you couldnt even scoop chip dip, as they would break into 3-4 pieces. Very frustrating and irritating - will find another brand
User's recommendation: Buy another brand
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerO GRADIES POTATO CHIPS
Please consider bringing back O'Grady's thick cut. These were very good chips and are very much missed. Thank you, Mark Rieger.
Preferred solution: Return product, that was discontinurd
Delivery
are delivery driver has not been here for 2 weeks I am at the Arco My address is 1403 Northwest Sammamish road Issaquah Washington 98027. My account number is 200-408-****
Los Angeles, California
Driver parked behind my vehicle with no consideration. Then made it seem like it my fault and said if I knew how to drive I could come out of my parking spot.
No calls from customer service. Need driver to be talk to. Needs training on how to communicate to customers.
User's recommendation: Nc
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Verified ReviewerStaying in touch
Haven't heard back. It was probably the rubber from inside the top that broke off during Processing.
Just will not buy product again.
Not going to worry about it. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBlan corn scoops
I bought a bag of frito scoops last week and i opened them uplastcnight and there was no salt on the chips on my fingers or in the bag
220CT2024 72* ***1 205 10
12 07 :49
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Verified ReviewerNot delivery ontime
- - Location: 2903 W Clybourn St, Milwaukee 53208.
- - Replace tall rack; it's been 1.5 months.
- - Mini Lays often out; Cheetos reg/hot puff mini not in truck.
I m from 2903,w clybourn st, Milwaukee , Wi 53208. First thing we talk to him we need replace tall rack aisle its been month and half the secon we didnt get the products we tell them most of the time we out mini small lays. Cheeto reg, hot puff mini, they always said not in truck they just load in store what the left stock
Dorito queso mini and varietys we use to sold Frito products around $300/400 twice a week now they dont come on time never stock as a expected
Preferred solution: Deliver product or service ordered
Naperville, Illinois
I want my money back
I bought scoops for the bowl shape. I mostly got cracked and broken rubble.
I was making appetizers for guests! I bought them on 3/27 opened them today
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI don’t have nothing to say
Pass the word to other companies to see if they need some advertising and I will put it on my car with a magnet nothing else
Casper, Wyoming
Service
They quit serving our stores, never have heard or word from anyone, no call back no email no nothing.
User's recommendation: Buy different brand
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Verified ReviewerFood poisoning
- - Two boxes of variety bake chips bought Feb 20.
- - Two bags of Cheetos from one box had mold.
- - ER visit after consuming moldy chips; I am very sick.
All I have to say is, my mom purchased two boxes of variety bake chips from one of our local grocery stores on Feb. 20th.
I ate two bags of Cheetos out of one of the boxes and ended up with mold and mildew mixed with chips. Which caused me to go to the E.R. I called the company and the lady asked me questions. She was empathetic to the situation.
However, I dont wish this on my worse enemy. Im extremely sick with a various amount of symptoms from these nasty smelling, looking chips that I consumed.
- Amazing products
- Must be exam at all times before consuming
Preferred solution: I’m looking for someone to take accountability! I’m also looking for an apology, Full refund as well as medical bills paid and some kind of compensation.
User's recommendation: Smell and exam before consuming them!
How old are you?
Replying to
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Verified ReviewerDisappointment in amount of chips on bag
Few chips in bag, just won't buy anymore. Does not good to complain.
Brought chips (ruffles) from vending machine at work. The bag was less than half full.
I paid $2.50. That's a lot especially when I don't make much money.
- Love your chips
- More air than chips
Preferred solution: coupons I buy your products and the time
User's recommendation: We just want more chips in the bag, please.
About
, , , ,
Frito-Lay is a company that manufactures and distributes snack foods. Frito-Lay is a wholly-owned subsidiary of PepsiCo, Inc. The address of the company is PO Box 660634, Dallas, TX. C.E. Doolin has founded the company in 1932 in San Antonio. Lay & Company has become one of the largest snack food companies in the Southeast, and LAY'S brand Potato Chips is still America's favorite potato chip. There are more than 45,000 Frito-Lay employees in the United States and Canada. Company's product line includes such brands as LAY'S Potato Chips, DORITOS, TOSTITOS Tortilla Chips, CHEETOS, FRITOS Corn Chips, Chester's Popcorn, Smartfood Cheddar Popcorn and SUNCHIPS, etc.
Frito Lay is ranked 163 out of 3114 in Food Manufacturers category
USA, Worldwide
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The party size is 15.5 oz, the regular is 9.25 oz. Not the same?